Taurus Healthcare has published its Annual Report for 2024/25.

The report reflects a year of transformation, partnership and delivery across Herefordshire General Practice - with a clear focus on community health, digital innovation and prevention. It showcases how Taurus, local practices, and system partners have worked together to improve access, strengthen resilience, and deliver more joined up care for patients across the county. up care for patients across the county. ‑up care for patients across the county.

Between 1 October 2024 and 30 September 2025, Taurus delivered tens of thousands of appointments across its urgent and routine services. This included 22,443 urgent Out of Hours GP appointments, 56,200 evening and weekend routine appointments, 23,293 remote GP consultations, and 7,203 attendances through the Overnight Nursing Service. These services form part of a 24/7 model that increasingly ensures patients receive the right care, in the right place, at the right time.

The report also highlights strong patient experience feedback, with more than 96% of patients recommending Taurus urgent care services, and Herefordshire & Worcestershire once again rated the best in England for access and patient experience in the GP Patient Survey.

Highlights of the year include:

The transformation of Nelson House into a community health hub.‑neighbourhood community health hub.
Successful procurement of the new Urgent Access Primary Care (UAPC) contract.
Expansion of prevention programmes ‑risk groups.
Strengthened digital capabilities supporting both clinical and operational decision making.‑making.
A significant turnaround in Taurus’ financial position, returning a surplus before tax of £108,000 (excluding PCA).
In his concluding remarks, Dr Mike Hearne, Managing Director, reflects on both the achievements and the path ahead:

“General Practice continues to evolve at pace, and our commitment to delivering integrated, community based, patient centred care remains unwavering. The achievements in this report reflect the dedication of our teams, our practices, and our partners across the system.” ‑based, patient‑centred care remains unwavering. The achievements in this report reflect the dedication of our teams, our practices, and our partners across the system.”

You can read the full report here.
If you have any questions about the report or would like any further information, please contact the Communications Team.