Virtual GP Service

The Virtual GP service is available seven days each week to offer proactive, senior clinician input to support unwell people in the community or to escalate to other services, as appropriate.

The service was developed with the Community Integrated Response Hub to provide two main functions:

  • To provide medical support for the two hour response requirement, including a single point of access for West Midlands Ambulance Service
  • To offer a more intensive support service than is usual from GeneralPractice for unwell patients or those with a long term condition.

Further elements are currently being explored and tested:

  • General Practice support eg online consultations, Docman (electronic document management), Duty Doctor support, medical decision
    making into Advanced Clinical Practitioner home visiting
  • Virtual Ward: supporting hospital at home for step down care

Virtual GPs work closely with Primary Care Networks, the Same Day Emergency Care Service, West Midlands Ambulance, the Community Integrated Response Hub and the Community Integrated Team.