Expanded the PCN's Pharmacy team, ensuring practices are supported to review medication for patients and to meet targets specified by NHS England, freeing up GP time. ​

Expanded the PCN’s Wellbeing Team, to include 2 Social Prescribers, 2 Health and Wellbeing Coaches, 2 Occupational Therapist, a Wellbeing Care Co-Ordinator and an Operations Manager. The PCN commenced use of a simple single referral form to access any member of the team, which can be completed by clinicians within practices. A new IT system was also brought in to host the referrals and allow the team to track progress and outcomes for patients.

The PCN also connected more effectively with Wye Valley Trust’s community teams, including the District Nurses, to improve service to patients and the flow of information between practices and the District Nursing team.

The East PCN also ran a project which reached out to patients who were at risk of poorer health outcomes and isolation. The Social Prescribers contacted each patient individually offering an appointment.